The Bai Spa
Bahrain - 2025
The Challenge
Establish a fully operational luxury spa experience, integrating spatial design, service programming, and staffing to ensure seamless guest and staff flow.
Our Approach
- Reviewed architectural layouts to optimise operational and client flow.
- Developed service programming, treatment menus, and protocols.
- Directed recruitment: from CV selection and interviews to onboarding and training.
- Implemented SOPs, organisational charts, and
operational systems to support long-term excellence.
The Results
Delivered a turnkey spa operation with optimised
spatial flow, a fully trained team, and comprehensive
systems to ensure long-term excellence.